The Dispute Module provides a structured way to resolve disagreements between freelancers and employers during active service and job orders.
When an issue cannot be resolved between both parties, either the freelancer or employer can open a dispute for administrator review.
This is a Gigneo Pro module and requires a minimum Professional License or higher.
Enable the Module
Before using the Dispute Module, make sure your Gigneo Pro license is activated.
Navigate to:
WP Admin → Gigneo → Modules
Enable the Dispute module.
Create a Dispute
During an active service or job order, both freelancers and employers can create a dispute directly from the order details page.
Click the Create Dispute button.
Users can provide a dispute reason, detailed description, and attach supporting files if required before submitting the dispute.
Once submitted, the order is marked as Disputed and awaits administrator review.
Review Disputes
Marketplace administrators can review submitted disputes by navigating to:
WP Admin → Gigneo → Orders
Open the relevant service or job order and select the Dispute tab.
From the Dispute tab, administrators can review:
- Dispute reason
- Description submitted by the user
- Supporting attachments
- Order details
- Activity history
- Messages between both parties
- Deliveries and revisions
After reviewing all available information, the administrator can take the appropriate action based on the dispute and order history.
Depending on the situation, the administrator can resolve the dispute by completing or cancelling the order and processing the appropriate payment outcome.
Resolve the Dispute
After reviewing the dispute, the administrator can take the appropriate action based on the order history and submitted evidence.
Depending on the situation, the administrator may:
- Resolve the dispute
- Complete the order
- Cancel the order
- Process the appropriate payment outcome
Once a decision is made, both the freelancer and employer are notified, and the order status is updated accordingly.
Benefits
The Dispute Module helps you:
- Resolve disputes through an administrator-managed workflow.
- Support both service and job orders.
- Review complete order history before making a decision.
- Improve trust and fairness across the marketplace.
- Handle conflicts professionally with a structured resolution process.
This module provides marketplace administrators with the tools needed to resolve disputes fairly while maintaining a reliable and trustworthy platform.